Effective Date: January 1, 2026

Return & Cancellation Policy

At Mobility & More, our goal is to help you select the right product for your needs the first time. If a product does not meet your expectations, we are here to assist. Please carefully review the following return guidelines.

Overview

• No returns will be accepted after 7 days for most items (must be in new condition).
• No returns will be accepted on mobility scooters or electric wheelchairs after 3 days.
• No returns will be accepted for broken seals or opened supplies.
• No returns will be accepted on ANY opened bath safety item.
• No returns on special orders without prior authorization (up to 30% restocking fee plus shipping costs may apply).
• If an item is eligible for return, a 20%–30% restocking fee may apply.

Return Authorization Required

No returns will be accepted without prior authorization.

To request a return authorization, contact:

Mobility & More
Phone: 704-821-7777
Email: info@mobility-more.com
Website: www.ShopMobility.com
Locations: Charlotte, NC & Indian Land, SC

Please provide:

• Order/Invoice/Transaction number
• Customer name
• Date of purchase
• Item name and model number

Return Window

Eligible products may be returned within 7 calendar days from the date of delivery, provided:

• Prior approval was issued
• The product is received within the 7-day window
• All return criteria below are met

Return Criteria

To qualify for a refund:

• Product must be unused and in new condition
• Product must be returned in original, undamaged packaging
• All manuals, accessories, chargers, hardware, and components must be included
• Product must show no signs of use, including:
  • Scratches, cracks, or frame damage
  • Dirt, tire wear, pet hair, stains, or odors
  • Damage to seats, armrests, electronics, or charging ports

Products that do not meet these requirements will not be accepted.

White Glove delivery, installation, expedited shipping, and service fees are non-refundable.

Restocking Fees

To maintain competitive pricing and personalized service, the following restocking fees may apply:

Standard (Non-Custom) Products

• If return is approved, up to 25% restocking fee

Custom or Special Order Products

• If return is approved, up to 30% restocking fee

Custom items include (but are not limited to):

• Upgraded fabrics
• Heat & massage options
• Seat size upgrades
• Custom colors
• Larger batteries
• Bariatric models
• Specialty scooters or power chairs
• Motorized seat lifts

Non-Returnable Items

Custom Built Equipment

• Custom wheelchairs
• Custom lift chairs
• Certain scooters or electric wheelchairs with manufacturer add-ons

Hygienic / Safety Items

• Opened bath safety equipment
• Cushions
• Mattresses
• Slings

Other Non-Returnable Items

• Vehicle lifts
• Stair lifts
• Patient lifts
• Modular ramps
• Open box items (All sales final)
• Special order items (unless defective)
• Consignment items

Product pages may list additional non-returnable conditions.

Return Shipping

Unless Mobility & More shipped the wrong product or the item arrived defective:

• Return shipping is the customer’s responsibility
• Larger items should be insured for full retail value
• If returned to the wrong address, additional freight charges may apply
• Missed scheduled carrier pickups may result in additional fees

If White Glove delivery was provided:

• Customer is responsible for arranging return transport
• Mobility & More may assist with pickup (fees apply)

Damaged or Incorrect Items

Inspect all shipments upon delivery.

If product arrives damaged or incorrect:

• Refuse delivery if visible damage is present
• Contact us within 24 hours if delivered without signature and damage is discovered
• Report concealed damage within 72 hours

We will coordinate repair or replacement as appropriate.

Cancellations

Cancellation fees depend on order stage.

Orders That Have Been Processed or Shipped

• 15% fee for orders under $1,500
• 20%–25% fee for orders over $1,500
• 30% fee for custom products

Cancellation Fees (General)

• 20% for standard orders under $1,000
• 25% for standard orders over $1,000
• 30% for custom products

Refused shipments may incur restocking and freight charges.

If delivery is refused:

• Applicable restocking fee applies
• All shipping charges will be deducted from refund

Refunds

Once your return is received and inspected:

• Refund will be issued to the original form of payment
• Please allow up to 3 weeks for processing
• Financing purchases are subject to lender terms

Safety & Responsibility

Mobility equipment must be used within manufacturer guidelines.

Customers are responsible for:

• Reviewing manuals before use
• Following weight and usage limits
• Avoiding unsafe terrain or weather conditions
• Using equipment only as intended

Mobility & More is not responsible for damages or injuries resulting from misuse or operation beyond intended capacity.

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